Within the FISA® group, our dedication to the success of your projects means that we make a long-term commitment to you to follow up our equipment and also to train your teams.
Spare parts 

« Provide a stock of spare parts as near as possible to your production site in order to respond promptly to any eventuality » - R.Pazzé – spare parts warehouse supervisor France

Over 2000 different references of spare are available at each FISA® site to enable us to fulfil your orders worldwide and as quickly as possible.

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Hotline & Remote Assistance 

« Our aim is to be available to rapidly detect and predict incidents and guide you from a distance in order to resolve them » R.ZONCA –FISA® Group After-sales manager

The FISA® hotline is available during our company opening hours. In addition, each technician has a smartphone so that he can be easily contacted and can intervene on your machine at a distance by connecting up to the MCU.

All our technicians are full-time employees and speak fluent English. They regularly follow training courses at our manufacturing site in order to be completely familiar with our latest technological innovations.

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Field technicians 

Being at your service also means knowing how to deploy the most suitable skills when needed to ensure that your equipment rapidly returns to operational conditions all over the world, thanks to a team of 13 technicians that are regularly trained at our factory on our whole range of equipment and capable of intervening on your site.

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Customer training 

Our aim : ensuring that your teams are self-sufficient from initially understanding how to use the equipment to continuous improvement in order to guarantee optimum usage.

As a result we have created a training organisation that offers you training courses on your site or on our site, when you take on new employees or in order to improve existing expertise on a wide range of topics such as
Robot programming,
- Machine automation
- Maintenance management
- Process management

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Preventive maintenance 

According to FISA® quality criteria, the aim of a maintenance contract is to :
- Anticipate any incidents and intervene before they happen
- Draw up suitable maintenance plans based on a schedule and actions that are unique to each installation and each production context.
- Maintain an ongoing dialogue with our specialist technicians to ensure optimal availability of your equipment whatever your rates of production.

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ZAC des Gâtines
4 avenue du Garigliano
91601 Savigny sur Orge / France
Tél . +33 (0)1 69 54 20 00
Fax. +33 (0)1 69 54 20 20
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